Walkin Interview on 8th August from 10 AM Job Description We invite Freshers and Experienced professionals with excellent communication skills (written and verbal) Address: Amazon Development Centre Pvt.Ltd, Jairaj Orange Towers,Sy.No 116 & 117 Gorund to 4th floor,Road No:2, Financial Dist.Gachibowli,Hyderabad Land Mark: Lane Opposite to ICICI Bank Towers Walk-In Date: 08-Aug-2015 Saturday Timings: 10AM to 3PM Job Location: Hyderabad Please carry resume, passport size photograph and one Original Govt ID proof for interviews. Note: Candidates applied in the last 6 months, will not be considered. Other Benefits: Performance Incentives,Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance Qualifications: Minimum qualification: Minimum 10+2 or Any graduate/ PG is eligible to apply. A successful Associate should possess the following skills: "While coming to the Interview, Please mention in Top-Right side Corner of your resume:"REFERRED BY FRESHERSLIVE.COM WEBSITE" Communication Skills Excellent communications skills (Written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills-- ability to clearly understand and state the issues customers present Ability to concentrate follow customer issue without distraction to resolution Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Computer knowledge/ Skills Ability to use a desktop computer system Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills Demonstrable understanding of the Internet, Amazon.com website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications Demonstrates an ability to learn in various media Ability to successfully adapt to changes in their environment Customer Focus Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment Ability to empathize with and prioritize customer needs Demonstrable interpersonal skills with a diverse customer base Demonstrable conflict resolution, negotiating, and de-escalation skills Demonstrate ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including daily schedule as assigned Flexible with working schedule; may be expected to work weekends, holidays and events Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season Problem Solving Skills Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned Ability to approach problems logically & rationally Action oriented and self-disciplined Organized and detail oriented Ability to quickly & effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service Communication Skills: Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customers issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Salary: INR 1,75,000 - 3,50,000 P.A. Free Transport, Sodexo Vouchers, Performance Incentives,night Shift Allowance, Overtime Allowance. Industry: Internet / Ecommerce Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Associate/Senior Associate -(NonTechnical) Role: Associate/Senior Associate -(NonTechnical) Keyskills: Spoken English, bpo, ites, process associate, process executive, process developer, customer support, customer care, customer support executive, customer service, awaiting results, graduate, fresher, undergraduate, 2014, 2015, hsc, 12th pass Desired Profile 24/7/365 availability, including willingness to work on weekends, nights and outside of the "standard" work day (as required) Education:UG -Any Graduate - Any Specialization, Graduation Not Required PG - Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required |
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